A support agent’s workstation on a quiet contact-centre floor at 17:52, end of the day, seen from the agent’s chair. The AI draft to ticket NW-4821 is on the main screen next to the ticket record; the knowledge base and the team chat are on the second screen; a desk calendar, a printed brand-voice card and a verify checklist are on the desk. After the send decision the view cuts to the customer’s kitchen table, where his phone shows the reply that was sent. Every decision in this scene can also be made with the buttons in the controls panel.
