> Kit 14 · Boarding Now · deliverable · designed and built by I Wayan Usada — instructional design portfolio

## The goal

New cabin crew place all eight briefing items in SOP order on first attempt, with rationale recall at the break-points.

## What people do instead

Crew memorize the briefing as a list; when a disruption hits, the order collapses because positions were never understood.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Anchor the two fixed items before arranging the rest** | punctuality and roll call placed first, unprompted | placement round 1 |
| 2 | **Place remaining items in SOP order with break-point awareness** | six items placed, each break-point rationale retrievable | placement rounds 1-2 |
| 3 | **Rebuild fluently after a disruption** | fluency loop re-run with one item removed and returned | fluency loop |

## What this training will not do

It will not replace the SOP document — it trains the order and its reasons, so the document becomes a check, not a crutch.

## How the artifact scores the actions

Debrief shows the final board against SOP, lists break-point rationales recalled and missed, and names the anchor habit.


## Revision note

SOP order is now identity → picture → safety → care → security question → service → close in every artifact. The build adds a run-and-fix loop (first break shown, runs counted) and a catering-delay decision about what may flex. Proposed measures are on the case page; nothing has been measured, and a 100% line-check target was replaced by a proposed observation.