Kit 11 · Checkout Zero · deliverable · designed and built by I Wayan Usada · fictional case
In this fictional brief: fewer week-one leavers among new cashiers. Proposed measures are on the case page; nothing has been measured, and the "exit interviews" are part of the fictional premise.
New cashiers treat the queue as the customer: they speed up, raise their voice or call for help across the floor, and the customer at the belt pays for it.
| # | Behaviour | What it looks like | Where the build practises it |
|---|---|---|---|
| 1 | Protect the customer's face first | one calm sentence to them | dignity axis, 0–2 per reply |
| 2 | Own the pace for the queue | one sentence or a sign for the line | queue-time axis, scored separately |
| 3 | Keep the rule, offer a door | deposit: no manual return, but the machine | breach rule |
| 4 | Escalate quietly | supervisor without an audience | pin moment |
It cannot put a supervisor within reach or make the card terminal reliable; both are store-operations decisions (see the case page).
Prefer the source? Download the raw markdown.