# Action Map — Feedback That Sticks
> Kit 03 · Feedback That Sticks · deliverable · designed and built by I Wayan Usada — instructional design portfolio · fictional composite

## The goal (proposed, not measured)

Team leads hold a structured SBI-C feedback conversation within 5 working days of the workshop, evidenced by the booked commitment and a manager pulse at day 10.

## What people do instead

Delay or dilute feedback; open with pattern claims ("always") and motives instead of a situation and a behaviour; end without an agreed next step.

## The actions that close the gap

| # | Behaviour | What it looks like | Where the kit trains it |
|---|---|---|---|
| 1 | **Describe the situation and behaviour before the impact** | a time, a place, one behaviour a camera could record | fishbowl and round-1 role-plays; rubric lines 1–2 |
| 2 | **Name the impact without inferring intent** | consequence to self, team or work | rounds 1–2; rubric line 3 |
| 3 | **Hold the structure when the other person pushes back** | bridge, refocus on the record | defensive-moves clinic; rubric line 5 |
| 4 | **Close with a two-way commitment** | their words, a date | commitment card; rubric line 4 |
| 5 | **Score consistently as an observer** | within one point of the other observers | fishbowl calibration; simulator call 3 |

For facilitators: protect the practice condition (volunteers, a paused clock when someone freezes, parked side stories) — rehearsed in the simulator.

## What is not a training problem

Protected one-to-one time, and a performance process that does not reward saving feedback for the annual form.

## Revision note

Observer calibration (action 5) was missing although LO3 asked for it. Nothing has been measured.