# Action Map — Friday Rush

> Kit 16 · Friday Rush · deliverable · designed and built by I Wayan Usada · fictional case

## The goal

In this fictional brief: every allergen ticket gets a complete call, a call-back and a dedicated pan, even when the chef is shouting. Proposed measures are on the case page; nothing has been measured.

## What people do instead

New cooks wait for a quiet moment to mention the allergen, absorb the chef's tone as a reason not to check, or "wipe and be careful".

## The actions that close the gap

| # | Behaviour | What it looks like | Where the build practises it |
|---|---|---|---|
| 1 | **Make a complete allergen call** | table, allergen, severity, action — out loud | call step on two allergen tickets |
| 2 | **Wait for the call-back** | "heard" before you move | call-back step; in 3D the chef only answers a complete call |
| 3 | **Use the dedicated pan** | clean pan and utensils, never a wiped one | move step; wiped pan is critical |
| 4 | **Separate tone from data** | absorb the put-down, keep the check | moment 2 |
| 5 | **Close like an owner** | filters, labels, one walkthrough | moment 4 |

## What this training will not do

It does not change the chef's tone or where the clean pans are stored. Both are recommended on the case page as kitchen-management fixes.