# Action Map — Gallery Hours

> Kit 8 · Gallery Hours · deliverable · designed and built by I Wayan Usada · fictional case

## The goal

In this fictional brief: docents join the visitor's move before redirecting it. Proposed measure: the museum's mystery-visitor programme (not run for this portfolio build).

## What people do instead

Deliver the memorised talk, correct children, manage experts, police filmers, and deflect grief.

## The actions that close the gap

| # | Behaviour | What it looks like | Where the build practises it |
|---|---|---|---|
| 1 | **Read the move before speaking** | names curiosity, expertise, project or mourning | read step, scored per visitor |
| 2 | **Join, then redirect** | answers the child, recruits the expert, serves the project | reply 2 / 1 / 0 |
| 3 | **Stay with grief** | presence and one image, no fixing | managed reply to the grieving visitor fails the shift |

## What this training will not do

It does not schedule docents into quieter galleries or give them time to debrief hard conversations; both are recommended on the case page.