# Action Map — The Long Goodbye

> Kit 15 · The Long Goodbye · deliverable · designed and built by I Wayan Usada · fictional case · not clinical advice

## The goal

In this fictional brief: care staff respond to the feeling behind a resident's words instead of correcting the facts. Proposed measures are on the case page; nothing has been measured.

## What people do instead

Use the truth as a wall ("your children are adults"), defend themselves against accusations, or redirect by default.

## The actions that close the gap

| # | Behaviour | What it looks like | Where the build practises it |
|---|---|---|---|
| 1 | **Name the feeling first** | care, fear of loss, longing for home | feeling step, scored on moments 1–3 |
| 2 | **Join, then give the feeling a place** | a walk, a story, a joint search | response 2 / 1 / 0 |
| 3 | **Reflect on the hard cases** | thinks through the therapeutic-lie question | moment 4: written reflection, no score |

## What this training will not do

It cannot add staff at 16:00, when sundowning peaks. Staffing and the afternoon programme are recommended on the case page.