Kit 03 · Feedback That Sticks · deliverable · designed and built by I Wayan Usada — instructional design portfolio · fictional composite
Team leads hold a structured SBI-C feedback conversation within 5 working days of the workshop, evidenced by the booked commitment and a manager pulse at day 10.
Delay or dilute feedback; open with pattern claims ("always") and motives instead of a situation and a behaviour; end without an agreed next step.
| # | Behaviour | What it looks like | Where the kit trains it |
|---|---|---|---|
| 1 | Describe the situation and behaviour before the impact | a time, a place, one behaviour a camera could record | fishbowl and round-1 role-plays; rubric lines 1–2 |
| 2 | Name the impact without inferring intent | consequence to self, team or work | rounds 1–2; rubric line 3 |
| 3 | Hold the structure when the other person pushes back | bridge, refocus on the record | defensive-moves clinic; rubric line 5 |
| 4 | Close with a two-way commitment | their words, a date | commitment card; rubric line 4 |
| 5 | Score consistently as an observer | within one point of the other observers | fishbowl calibration; simulator call 3 |
For facilitators: protect the practice condition (volunteers, a paused clock when someone freezes, parked side stories) — rehearsed in the simulator.
Protected one-to-one time, and a performance process that does not reward saving feedback for the annual form.
Observer calibration (action 5) was missing although LO3 asked for it. Nothing has been measured.
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