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friday-rush · deliverable

Action Map — Friday Rush

Kit 16 · Friday Rush · deliverable · designed and built by I Wayan Usada · fictional case

The goal

In this fictional brief: every allergen ticket gets a complete call, a call-back and a dedicated pan, even when the chef is shouting. Proposed measures are on the case page; nothing has been measured.

What people do instead

New cooks wait for a quiet moment to mention the allergen, absorb the chef's tone as a reason not to check, or "wipe and be careful".

The actions that close the gap

#BehaviourWhat it looks likeWhere the build practises it
1Make a complete allergen calltable, allergen, severity, action — out loudcall step on two allergen tickets
2Wait for the call-back"heard" before you movecall-back step; in 3D the chef only answers a complete call
3Use the dedicated panclean pan and utensils, never a wiped onemove step; wiped pan is critical
4Separate tone from dataabsorb the put-down, keep the checkmoment 2
5Close like an ownerfilters, labels, one walkthroughmoment 4

What this training will not do

It does not change the chef's tone or where the clean pans are stored. Both are recommended on the case page as kitchen-management fixes.

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