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gallery-hours · deliverable

Action Map — Gallery Hours

Kit 8 · Gallery Hours · deliverable · designed and built by I Wayan Usada · fictional case

The goal

In this fictional brief: docents join the visitor's move before redirecting it. Proposed measure: the museum's mystery-visitor programme (not run for this portfolio build).

What people do instead

Deliver the memorised talk, correct children, manage experts, police filmers, and deflect grief.

The actions that close the gap

#BehaviourWhat it looks likeWhere the build practises it
1Read the move before speakingnames curiosity, expertise, project or mourningread step, scored per visitor
2Join, then redirectanswers the child, recruits the expert, serves the projectreply 2 / 1 / 0
3Stay with griefpresence and one image, no fixingmanaged reply to the grieving visitor fails the shift

What this training will not do

It does not schedule docents into quieter galleries or give them time to debrief hard conversations; both are recommended on the case page.

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