Kit 15 · The Long Goodbye · deliverable · designed and built by I Wayan Usada · fictional case · not clinical advice
In this fictional brief: care staff respond to the feeling behind a resident's words instead of correcting the facts. Proposed measures are on the case page; nothing has been measured.
Use the truth as a wall ("your children are adults"), defend themselves against accusations, or redirect by default.
| # | Behaviour | What it looks like | Where the build practises it |
|---|---|---|---|
| 1 | Name the feeling first | care, fear of loss, longing for home | feeling step, scored on moments 1–3 |
| 2 | Join, then give the feeling a place | a walk, a story, a joint search | response 2 / 1 / 0 |
| 3 | Reflect on the hard cases | thinks through the therapeutic-lie question | moment 4: written reflection, no score |
It cannot add staff at 16:00, when sundowning peaks. Staffing and the afternoon programme are recommended on the case page.
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